Velvet Glow — Store Policies, Terms & Regulations

Last Updated: September 29, 2026

By accessing, browsing, or purchasing from Velvet Glow, you agree to the following terms, policies, and conditions.

1. Product Images & Visual Disclaimer

All photographs, videos, illustrations, graphics, lifestyle images, mockups, packaging visuals, renders, models, colors, and other visual content displayed on the Velvet Glow website are provided for illustrative, promotional, and presentation purposes only.

Images may not represent the exact product, packaging, proportions, color, texture, accessories, labeling, or appearance of the item you receive.

Certain images may be digitally created, enhanced, edited, retouched, rendered, or styled for advertising purposes.

The actual product may vary slightly from the images displayed on our website due to factors including:

• Product updates or manufacturing changes

• Packaging changes

• Screen and display settings

• Lighting and photography

• Product batches

• Supplier changes

• Size or color variation

Customers should rely primarily on the written product description, specifications, size information, and included-items information provided on the relevant product page.

Unless specifically stated otherwise, backgrounds, decorative items, models, accessories, props, furniture, or other products appearing in photographs are not included with the purchase.

2. Product Information

Velvet Glow makes reasonable efforts to provide accurate product descriptions and information.

However, minor inaccuracies, typographical errors, specification changes, packaging changes, or other differences may occasionally occur.

We reserve the right to correct errors, update product information, modify descriptions, and change product specifications where appropriate.

3. Orders

Submitting an order does not guarantee acceptance of that order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:

• Incorrect pricing

• Suspected fraud

• Payment problems

• Product availability issues

• Incorrect product information

• Technical errors

• Delivery restrictions

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

4. Pricing

Prices are displayed in the currency shown on the website.

Prices, promotions, discounts, and availability may change without prior notice.

Any applicable taxes, customs charges, import duties, or other charges may depend on the customer's destination and applicable law.

Customers are responsible for any charges that are legally payable by them unless otherwise stated during checkout.

5. Shipping & Delivery

Estimated shipping and delivery times are estimates and are not guaranteed unless expressly stated.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Customs inspections

• Weather

• Public holidays

• Incorrect addresses

• International transportation delays

Customers are responsible for providing a complete and accurate shipping address.

Velvet Glow is not responsible for delays caused by incorrect information supplied by the customer.

6. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy and any mandatory consumer rights applicable to the customer's purchase.

Products returned must comply with the conditions stated in our Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

7. Damaged, Incorrect, or Missing Products

If an order arrives damaged, incorrect, or incomplete, customers should contact Velvet Glow as soon as reasonably possible and provide:

• Their order number

• A description of the issue

• Clear photographs or other reasonable evidence where appropriate

We will review the request and provide a remedy where required under our policies or applicable law.

8. Beauty, Skincare & Wellness Disclaimer

Information provided through Velvet Glow is intended for general product-information and cosmetic purposes.

Our products and website content are not intended to diagnose, treat, cure, or prevent any medical condition.

Individual results can vary.

Any examples, customer experiences, before-and-after content, marketing visuals, or statements regarding results should not be interpreted as a guarantee that every customer will achieve the same outcome.

Customers should follow all product instructions and discontinue use if they experience unexpected irritation or discomfort.

For medical concerns, customers should consult an appropriately qualified healthcare professional.

9. Results Disclaimer

Results shown or described on the website, advertisements, social media pages, or promotional materials may vary from person to person.

Velvet Glow does not guarantee a particular cosmetic, skincare, beauty, or personal-care result unless an express legally binding guarantee is specifically stated.

10. Intellectual Property

Unless otherwise stated, Velvet Glow owns or has permission to use the branding, product descriptions, graphics, website design, logos, photographs, videos, and other content appearing on the website.

Content may not be copied, reproduced, distributed, republished, commercially exploited, or used to impersonate Velvet Glow without appropriate authorization.

11. Acceptable Use

You may not use the Velvet Glow website:

• For unlawful purposes

• To commit fraud

• To interfere with the operation or security of the website

• To attempt unauthorized access to systems or accounts

• To distribute malware or harmful software

• To misuse Velvet Glow's intellectual property or branding

12. Third-Party Services

Our store may use third-party providers such as Shopify, payment processors, shipping companies, analytics services, or other technology providers.

Those third parties may have their own terms and privacy practices.

Velvet Glow is not responsible for third-party services beyond the extent required by applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Velvet Glow will not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded or limits statutory consumer protections that apply to your purchase.

14. Privacy

Personal information is handled according to our Privacy Policy.

Information may be processed for purposes including:

• Processing orders

• Providing customer support

• Delivering purchases

• Preventing fraud

• Improving our store

• Sending marketing communications where permitted

Customers may review our Privacy Policy for additional information regarding the collection and use of personal information.

15. Changes to These Terms

Velvet Glow may update these policies and terms from time to time.

The version displayed on our website at the time of use or purchase will apply, subject to applicable law.

16. Contact

Questions regarding these Terms, an order, return, refund, or product can be directed to Velvet Glow through the contact information displayed on our website.

Important Product Image Notice

Please note: Product photographs, videos, mockups, models, packaging visuals, and promotional graphics displayed on Velvet Glow are for illustrative and presentation purposes only.

The product you receive may differ slightly in appearance, color, proportions, packaging, labeling, or design from the images shown online.

Please review the written product description and specifications before purchasing.